Carrie Prejean: Search Engine Reputation Management (SERM)

By Charles-Henry Ruyant

In the weeks following my first post regarding Carrie Prejean, the public interest in this story has carried on increasing. The number of searches on this subject is growing as you can see on Google trends.

 

Carrie Prejean - Google Trends

Carrie Prejean - Google Trends

 

So what has happened in the past two weeks? Carrie Prejean has joined the ‘National Organization for Marriage’ and has started a campaign against gay marriage. She also promotes ‘proposition 8’ (Keep Marriage Restored) on her Facebook page.

 

Carrie Prejean Facebook

Carrie Prejean Facebook

 
So where are we online with Carrie Prejean? First, Carrie Prejean experiences a search engine reputation management problem. Effectively, TMZ covers the two first Google results for ‘Carrie Prejean’ keyword (with ‘sexy’ photos of her at 17 years old). Also Google news comes up with some negative articles relevant to Miss California.

 

Carrie Prejean - Google Result

Carrie Prejean - Google Result

 

So what has Carrie Prejean done? She has obviously started to ‘collect’ friends on her Facebook profile.

 

Carrie Prejean - Facebook Friends

Carrie Prejean - Facebook Friends

 

And Carrie Prejean updated her Facebook profile with different messages…

 

Carrie Prejean - Facebook Update

Carrie Prjean - Facebook Update

 

Carrie Prejean Twitter is yet not available. Thanks Twitter!!!

 

 

Carrie Prejean Twitter

Carrie Prejean Twitter

 

At the end of the day, it seems that Carrie Prejean is working by herself for an online reputation (I don’t know who and what is doing her PR) and the result is not great!

categoriaOnline Marketing, SERM commento1 Comment dataMay 11th, 2009
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Miss California (Carrie Prejean): Management of Crisis Online!

By Charles-Henry Ruyant

Everybody knows about the controversial statement by Carrie Prejean (Miss California) who answered a question about gay marriage during the election of Miss USA. A radical reaction in the USA was provoked by the un-politically correct answer.

 

The judge, Perez Hilton, who asked the question during the election has since started a campaign against Miss Prejean via his blog.

 

Since the election the number of searches has blown up and there are more people who are looking for Miss California or Carrie Prejean than for Miss USA.

 

Miss California - Google Trends

Miss California - Google Trends

 

It is interesting to see what Carrie Prejean or the Miss California Organisation did or neglected to do in order to manage the crisis.

 

Miss California Organisation posted an official statement on its official website. It is of course a typical reaction, but many other companies forget to do so.

 

Miss California Official Statement

Miss California Official Statement

 

YouTube was the war ground between the two parties and it seems that Miss California has posted more content and has exposed more people to her point of view. The videos regarding this event have been the most watched videos of the week.

 

Youtube Miss California

Youtube Miss California

 

On Facebook a number of support groups for Carrie Prejean have been created with a large number of followers. Less groups against her have been formed.

 

Carrie Prejean Facebook Group

Carrie Prejean Facebook Group

 

On Wikipedia, the controversy section is more or less objective. I guess nobody tried to influence the result of Wikipedia.

 

Carrie Prejean Wikipedia

Carrie Prejean Wikipedia

 

On Twitter there is not so much of the Carrie Prejean propaganda as her page (or maybe a fake one) doesn’t work anymore. The page of Perez Hilton has a few comments about the event.

 

Carrie Prejean Twitter

Carrie Prejean Twitter

 

At the end of the day, I am not sure how much did Carrie Prejean, Miss California organisation, or her fanbase did to mitigate the crisis. However, the winner of the online battle seems to be Carrie Prejean who made herself available to more people than Perez Hilton and his supporters.

categoriaOnline Marketing, SERM commento3 Comments dataApril 24th, 2009
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